Support
Need help with Pantry? You're in the right place.
Contact us
The fastest way to get help is to email us. We read every message and usually reply within 1–2 business days.
[email protected]Frequently asked questions
How do I scan an item?
Open the Scan tab and point your camera at the barcode on a product. Pantry will look up the product automatically and pre-fill the name, image, and expiration date (when available). If the product isn't found you can fill in the details yourself.
What's free and what comes with Pantry Pro?
The Free plan covers the core pantry experience: barcode scanning, manual item entry, expiration tracking, the grocery list, and basic item management.
Pantry Pro adds nutrition tracking (daily macros, per-item nutrition fields, manual meal logging), advanced data entry (barcode linking, servings, full nutrition fields), and upcoming features like roommate groups. You can subscribe from the Profile → Subscription tab inside the app.
How are expiration dates calculated?
When you scan an item, Pantry suggests an expiration date based on typical shelf life for that product category. You can always adjust it on the add screen or later by editing the item. Items with shorter shelf lives are marked with an "Estimate" hint.
Where do the nutrition numbers come from?
Macros for scanned items come from Open Food Facts, a free, open food database. For manually added items, the values are whatever you enter. See How Pantry tracks nutrition for more detail and references.
How do I cancel my Pantry Pro subscription?
Pantry Pro is billed through Apple. To cancel, open the iOS Settings app, tap your name at the top, tap Subscriptions, select Pantry, then tap Cancel Subscription. You'll keep Pro access until the end of your current billing period.
How do I restore a previous purchase?
Open the app, go to Profile → Subscription, and tap Restore purchases. This re-links your Apple ID's active subscription to your Pantry account.
How do I delete my account?
Open the app, go to Profile → Account, and tap Delete Account. You'll be asked to type DELETE to confirm. This permanently removes your account, pantry items, grocery list, nutrition log, saved products, and any uploaded images. You'll need to cancel an active Pantry Pro subscription before your account can be deleted.
I found a bug or have a feature request.
Awesome — head to the Report a Bug form (also linked at the bottom of every page). Include what you were doing, what you expected, what actually happened, and a screenshot if relevant. Feature suggestions are welcome there too.
Legal & privacy
See our Privacy Policy and Terms & Conditions.